Customer Care

We are committed to providing a fair, respectful and professional service to every customer.

Knyazeva Ltd maintains procedures covering:
- Customer care
- Complaints
- Lost property
- Safeguarding
- Equality and disability
- Accessibility

Our customer policies are available through the Customer Information section of this website.

Accessibility
Knyazeva Ltd is committed to making our services and digital information accessible.
We aim to ensure that our digital content is accessible to as many users as reasonably possible.
If you require assistance with making a booking or accessing information on our website, please contact us directly. TERMS & CONDITIONS BOOKING, CANCELLATION & WAITING TIME COMPLAINTS PROCEDURE LOST PROPERTY PROCEDURE SAFEGUARDING PROCEDURE EQUALITY & DISABILITY POLICY ACCESSIBILITY STATEMENT CANCELLATION POLICY PRIVACY POLICY